Impact Achievements Skills Experience Credentials Contact
✦ Senior Program & Project Management Leader

Casper
Richard Roy

Global Program Governance Portfolio Financial Stewardship CCaaS & CX Innovation Agile & Hybrid Delivery Platform Migration Stakeholder & Vendor Management Strategic Roadmap Execution GxP Compliance
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By the Numbers

Career Impact

Measurable outcomes across 17+ years in technology transformation — from $12M+ global portfolios to CCaaS innovation.

📅 0 Years of Experience
📱 0 Apps Migrated @ Roche MaaS
👥 0 Global Users Onboarded
💰 0 Global Portfolio Governed
📉 0 OPEX Reduction Delivered
😊 0 Stakeholder Satisfaction Rate
🏆 0 Loyalty Program Users
⚡ 0 Workflow Efficiency Gain
Highlights

Key Achievements

Filter by impact category to explore outcomes across cost, growth, and operations.

💰
$11.9M
Global Program Budget Governed
Strategic financial reporting and spend-to-plan analysis for Roche MaaS modernization program to Global Steering Committee.
Cost & Savings
📉
$400K+
Baseline Budget Reduction
Optimized $875K in unused platform capacity (UiPath/MaaS) at Roche, delivering sustained cost savings across delivery milestones.
Cost & Savings
💸
$470K
OPEX Reduction at Scale
Led 15-member cross-functional team delivering healthcare ecosystem app at Robi Axiata, with $300K additional profit.
Cost & Savings
🌍
20K+
Global Users Onboarded
Led global platform rollouts across NAM and EMEA, managing cross-functional delivery teams for complex enterprise requirements.
Delivery
🔄
200+
Application Portfolio Migrated
Directed MaaS strategic roadmap ensuring technical alignment and GxP compliance for migrations to Monday.com and Appsheet.
Delivery
⏱️
40%
Reduced Project Delays
Increased team velocity 30% using Agile methodologies at Ad Analytica, resulting in $150K annual project cost savings.
Delivery
📋
$330K+
SOW & Change Management
Negotiated and executed SOW amendments and Change Requests, managing $1.8M total PO balance for external technology partners.
Operations
📊
60%
Call Volume Reduction
Launched AI-driven emergency loan service on Avaya CCaaS, saving $300K annually and improving AHT by 90 seconds.
Operations
📈
$3.2M
Annual Recurring Revenue
Developed strategic project roadmaps resulting in 4x increase in SMB clients at Robi Axiata.
Growth
🏆
600K
Loyalty Users Onboarded
Redesigned loyalty rewards program, increasing CSAT from 70 to 90 through targeted improvements and CRM automation.
Growth
💵
$200K
Incremental Annual Revenue
Leveraged data-driven tracking tools to achieve 5% MoM growth in product conversions at Ad Analytica.
Growth
Expertise

Core Competencies

Hover any skill bar for detail. Radar chart gives a full-stack view across 8 domains.

Global Program Governance97%
Governing $11.9M annual portfolio at Roche with strategic roadmap execution across NAM & EMEA for 200+ applications.
Portfolio Financial Stewardship96%
Multi-million-dollar budget governance, SOW/CR negotiation ($330K+), PO management ($1.8M), and $400K+ cost optimization at Roche.
Stakeholder & Vendor Management95%
Executive reporting to Global Steering Committees, cross-functional team leadership, and external technology partner coordination.
CCaaS & CX Modernization93%
Delivered Avaya CCaaS with IVR/ACD/omnichannel routing; AI-driven services reducing call volume 60% and saving $300K annually.
Agile & Hybrid Delivery95%
Scrum/Kanban/Waterfall expertise; increased team velocity 30%, reduced project delays 40%, and drove $150K annual savings.
Digital Transformation & Platform Migration92%
Directing 200+ app MaaS migration at Roche with GxP compliance; legacy Smartsheet-to-Monday.com/Airtable migrations.
GxP Compliance & Process Engineering90%
As-Is/To-Be process engineering in regulated environments; ensuring compliance for enterprise platform rollouts.
NPS/CSAT & Business Growth90%
Improved NPS from 5 to 8, CSAT from 70 to 90; drove $3.2M ARR and 4x SMB client growth through strategic roadmaps.
Journey

Career Experience

Click any role to expand details. 17+ years of progressive leadership.

Jan 2025 – Present
Tech Mahindra Ltd. · Client: F. Hoffmann-La Roche · Toronto
Program Delivery Manager – Agile Transformation & Digital Modernization
▼
  • Directing MaaS platform migration across NAM & EMEA covering 200+ apps in a GxP environment
  • Tracking KPIs and delivery metrics across all workstreams using weekly data to flag risks early
  • Leading platform rollout for 19,000+ users across global sites, keeping transitions on schedule
  • Guiding a partner team: 6 Scrum Masters, 3 BAs, and 1 Assessment Lead — daily oversight
  • Owning multi-million-dollar program budget with executive-level spend reporting
MaaSGxPNAM & EMEA200+ Apps19K Users
Dec 2023 – Dec 2024
Ad Analytica (Contractor) · Toronto
Project Delivery Manager – HealthTech & EduTech
▼
  • Managed Agile delivery with user stories, sprint backlogs, and process flows
  • Wrote BRDs and ran requirements workshops — $60K cost savings with 95% user acceptance
  • Reduced overall delivery time by 25% through stakeholder workflow gap mapping
  • Aligned sprint releases with DevOps & CI/CD deployment cycles
HealthTechEduTechCI/CD$60K Saved25% Faster
Feb 2020 – Nov 2023
Robi Axiata PLC · Dhaka, Bangladesh
Digital Program Manager, ePMO – MarTech, SaaS & CRM
▼
  • Introduced Agile to replace legacy campaign systems — 40% workflow efficiency gain
  • Ran Agile maturity reviews and built improvement plans that lifted team velocity
  • Managed partner delivery team as direct reports including performance reviews
  • Built $3M portfolio delivery forecasts, adjusting quarterly to stay on track
MarTechSaaSCRM$3M Portfolio40% Efficiency
Oct 2017 – Jan 2020
Robi Axiata PLC · Dhaka, Bangladesh
Marketing Project Manager, ePMO – MarTech & SaaS
▼
  • Coordinated AI-driven CCaaS platform rollout — OPEX cut by $470K
  • Created KPI dashboards for portfolio visibility — 98% stakeholder satisfaction
  • Developed SOPs and compliance docs — 40% process adherence increase
CCaaS$470K OPEXKPI Dashboards98% CSAT
Jan 2015 – Sep 2017
Robi Axiata PLC · Dhaka, Bangladesh
Loyalty Program Lead, Business Operations
▼
  • Led loyalty programs across 650,000 users — 22% retention increase
  • CRM automation added $1M/quarter in loyalty campaign revenue
  • Analytics workshops improved NPS by 35% and CLV by 28%
CRM650K UsersNPS +35%$1M/qtr
Jan 2012 – Dec 2014
Bharti Airtel Bangladesh · Dhaka, Bangladesh
B2B Product Lead, Enterprise Business
▼
  • Onboarded 50+ enterprise clients in 3 quarters via ABM workstreams
  • Grew B2B activations by 40% across 200+ retailer locations
  • Drove 40% YoY growth via competitive gap analysis and market differentiators
B2BABM50+ Enterprise40% YoY
Credentials

Certifications & Education

Industry-recognized credentials across project management, Agile, and cloud.

🏅
PMP®
Project Management Professional · PMI
🌀
CSM®
Certified Scrum Master · Scrum Alliance
📦
CSPO®
Certified Scrum Product Owner · Scrum Alliance
⚡
Prince2 Agile®
Practitioner in Agile · AXELOS
☁️
AWS CCP
Certified Cloud Practitioner · Amazon Web Services
🎓
Post-Grad in Product Management
York University, Toronto · 2024
🎓
MBA in Marketing
North South University · WES Canadian Equiv. · 2020
Let's Connect

Get in Touch

Open to new opportunities, collaborations, or just a conversation.

📍
Location
Ottawa, ON, Canada
📧
📞
Phone
+1 (343) 322-1299
💼
✅
Availability
Open to Opportunities